Privacy Policy

1. Introduction

Contract & Closings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at contractandclosings.com (the "Site") and use our communication features, including our contact form, intake form, live chat, and consultation booking tools.

By using the Site and its features, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Site.

2. Information We Collect

We collect personal information that you voluntarily provide through the following communication features:

a. Contact Form

When you submit our contact form, we collect your full name, email address, phone number (optional), and the content of your message.

b. Intake Form

When you submit our intake form, we collect your full name, email address, phone number, the type of service you are requesting (e.g., contract review, closing services, title search, legal consultation), the property type (e.g., residential, commercial, land, multi-family), your preferred timeline, and any additional details you provide.

c. Live Chat (Crisp)

Our website uses Crisp, a third-party live chat service, to enable real-time communication. When you use the live chat widget, Crisp may collect your IP address, browser information, device type, pages visited, and the content of your chat messages. If you provide your name or email address during the chat, that information is also collected.

d. Consultation Booking (Cal.com)

We use Cal.com to allow you to schedule consultations. When you book a consultation, Cal.com collects your name, email address, and any information you provide during the scheduling process. Cal.com may also collect technical data such as your IP address and browser information.

e. Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages viewed, and the dates and times of your visits.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries submitted through the contact form or live chat
• To process and evaluate intake form submissions for potential legal services
• To schedule and manage consultation appointments
• To communicate with you about our services, including follow-up correspondence
• To send form submissions to our team via email using our email delivery service
• To improve our website and the quality of our services
• To comply with legal obligations and protect our legal rights

4. Third-Party Service Providers

We use the following third-party services to facilitate our communication features. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data:

• Resend — We use Resend as our email delivery service to transmit form submissions (contact and intake forms) to our team. Resend processes your name, email address, and message content. You can review Resend's privacy practices at resend.com/legal/privacy-policy.
• Crisp — We use Crisp to provide live chat support on our website. Crisp may collect and process data as described in their privacy policy at crisp.chat/en/privacy.
• Cal.com — We use Cal.com to manage consultation scheduling. Cal.com processes booking-related data as described in their privacy policy at cal.com/privacy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact and intake form submissions are retained for the duration of any potential or active client relationship and as required by applicable legal and professional obligations. Chat transcripts through Crisp are retained according to Crisp's data retention policies.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal and professional obligations
• The right to opt out of certain data processing activities
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Cookies and Tracking Technologies

Our website and third-party services (such as Crisp) may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features, including the live chat widget.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically for the latest information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us: